FAQs

KQi Kick Scooter

Where can I download the KQi user manual?

You can download the various KQi manuals here.

KQi2 Pro user manual

KQi3 Sport/KQi3 Pro user manual

KQi3 Max user manual

How do I contact after-sales service?

What should I do if the kick scooter cannot be turned on for the first time?

How many riding modes do NIU KQi kick scooters have?

What is the typical range of the KQi scooters?

How do I change the riding modes with my KQi scooter?

How many configurations and colours do NIU KQi kick scooters come in?

What accessories are included in the box?

What are the specifications of the front and rear tyres on the NIU kick scooter?

How do I ride the NIU kick scooter? What precautions should I take?

What are the requirements for the rider?

Can I ride the kick scooter on rainy days or over puddles and water obstacles?

How many degrees can the handlebar of the NIU kick scooter be steered to the left or right?

How long does a NIU battery last?

Is the battery of the NIU kick scooter removable?

Can I increase or decrease the top speed of the NIU kick scooter?

How do I clean my NIU kick scooter?

My NIU kick scooter needs maintenance and spare parts. What should I do?

Can I turn off the halo light?

Does the KQi3 have a suspension system?

What is the best tyre pressure for my kick scooter?

Why do you call it a "kick scooter"?

How long is the service life of the folding part of the kick scooter?

KQi App

How do I install the NIU App on my mobile device?

Do I need to install and use the NIU App to ride my NIU kick scooter?

How do I pair my NIU kick scooter in the NIU App?

Can more than one NIU App account be connected to the NIU kick scooter?

I received an error message ‘Scooter firmware upgrade on the mobile app was unsuccessful.’ What should I do?

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